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How to conduct ISO9001 management review
发表时间:2019-06-23     阅读次数:     字体:【

In the ISO9001 quality management system standard, regular management review is required. Management review is a periodic and systematic evaluation of the suitability, sufficiency, effectiveness and efficiency of the quality management system. The review also includes an evaluation of the measures that need to be taken.

In the ISO9001 quality management system standard, regular management review is required. Management review is a periodic and systematic evaluation of the suitability, sufficiency, effectiveness and efficiency of the quality management system. The review also includes an evaluation of the measures that need to be taken.

In terms of suitability, we should review whether the quality policy, objectives, various levels of quality management system documents, and the arrangement of processes and activities are suitable for the market competition environment, whether they are suitable for the actual situation of the enterprise, and whether they are operable.

In terms of sufficiency, it should be reviewed whether the quality management system covers all the requirements of the standard, if there is sufficient basis for the deletion, and whether it can ensure the ability to continue to meet customer requirements. Whether the impact of various processes and quality activities has been effectively controlled.

In terms of effectiveness, it should be reviewed whether the quality management system is operating effectively in accordance with the provisions of the document, whether the necessary evidence is left, whether the quality policy and quality objectives can be guaranteed, and whether the customer's requirements can be continuously met.

In terms of efficiency, whether the quality management system contributes to the improvement of the organization's work efficiency, whether there is corresponding statistical analysis data to confirm this, and as the efficiency increases, does the cost decrease.

While evaluating the above aspects, the management review should also decide whether the quality management system, quality policy and quality objectives need to be changed.

Full preparation should be made before the management review, and the relevant functional department should submit the special report. The inputs to these management reviews may include:

1. The representative of the manager submits a comprehensive report on the operation of the quality management system, the implementation of the quality policy, the objectives, etc., makes a preliminary evaluation of the actions of the quality management system, identifies the main problems and proposes corresponding measures.

2. The person in charge of the quality inspection department submits an analysis report on the product quality status, including a comparative analysis of product quality compliance with the previous cycle, and the main problems, causes, and countermeasures that are still unqualified.

3. The person in charge of the quality management department submits reports and corresponding improvement suggestions on customer feedback, evaluation of customer satisfaction, internal audits, corrective and preventive measures, follow-up measures of the previous management review, and changes in the quality management system.

4. Other relevant reports

For the outstanding problems in the operation of the quality management system and the problems that may cause changes in the quality management system, according to the requirements of the top management, the relevant functional departments can submit corresponding reports, such as the quality management department ’s report on improving the quality management system, Supplier status reports, financial department reports on quality costs, marketing department reports on market conditions, etc.

The implementation of management review shall be planned and presided over by top management. The management review shall specify a certain time interval. Such as "interval no more than one year", "in December each year" and so on. It is only stipulated that "once a year" does not meet the requirements, because if it is performed once in January 2007 and December 2008, in fact, the time interval is nearly two years.

Management review is a decision-making review and should be conducted at the top management. Personnel from relevant functional departments and relevant management may be invited to participate in management reviews, but it is inappropriate to hold it as a meeting of all middle-level cadres. Because the scale is too large, it is not convenient for research and analysis.

The management review meeting shall give notice in advance one week before and send the input materials of the management review to the participants in order to make preparations.

The output of the management review should include improvement measures, such as:

Quality management system and process improvement: including quality policy, quality objectives, quality management system documentation improvement opinions.

Process, product or service audit: In order to further clarify the situation that affects product quality and some key and important processes, process audit is required to analyze the influencing factors. In order to evaluate the actual status of products and carry out comparative analysis with peer companies, product or service audits are required. To improve products and better meet customer requirements.

Resource requirements: Project plans for important resource allocation that affect product quality should be proposed.

The results of the management review and related measures shall be recorded and kept.

 
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